REVIEW FAQ'S BELOW FOR ASSISTANCE.

WE RESPOND WITHIN 24 HOURS MONDAY - FRIDAY.

REQUESTS FROM SATURDAY AND SUNDAY ARE REPLIED TO IN THE ORDER OF RECEIPT & AS SOON AS POSSIBLE.

PHONE: 262-290-2396 

PLEASE READ FAQ'S BELOW

WE ARE OPEN MONDAY - FRIDAY 8AM TO 4PM (CST)

EMAILS & CALLS MONDAY - FRIDAY ARE RESPOND TO WITHIN 24 HOURS.

REQUESTS FROM SATURDAY AND SUNDAY ARE REPLIED TO IN THE ORDER OF RECEIPT & AS SOON AS POSSIBLE THROUGHOUT THE WORK WEEK.

QUESTIONS ABOUT MY ORDER

Has My Order Shipped?

I Didn't Get An Order Confirmation

I Didn't Get A Shipping Tracking #

How Do I Check If My Impressions Were Received?

I Got An Email Asking If I Received My Order, What Is This?

My Account Password Is Not Working

My Account Does Not Show My Order

SHIPPING

Shipping For International Customers

I Didn't Get A Return Shipping Label - USA Customer

I Didn't Get A Shipping Tracking #

When Will My Finished Product Ship?

QUESTIONS ABOUT WHITENING TRAYS & GELS

My Whitening Trays & Gel Did Not Come With My Impression Kit

My Gums Are Burning From The Bleaching Gel

SENDING IN YOUR OWN MOLDS

Can I Send In & Use My Own Molds?

GENERAL QUESTIONS

How Long Does This Process Take?

How Do I Place An Order?

What does The $35 RUSH Fee Offer?

How Do I Get An Impression Kit?

Is The US Post Office The Only Shipping Method Used? (YES!)

What Is SportingSmiles Address?

Does SportingSmiles Straighten or Move Teeth?

Can SportingSmiles Put A FAKE Tooth In A Retainer?

Why Must I Be 16 Years Or Older To Use These Products?

Can I Make A Retainer From My Plastic Retainer?

TAKING IMPRESSIONS

Step By Step Impression Instructions

Is There A Video I Can Watch?

What Does A GOOD Impression Look Like?

What Does A BAD Impression Look Like?

I Need More Impression Supplies, Are They Free?

SENDING IN IMPRESSIONS

How Do I Check If My Impressions Are Good?

I Emailed A Picture Of My Impression And Have Not Heard Back Yet

Do I Keep My Impression On The White Tray?

Told To Send In Impressions, But Got An Email Saying They Are Not Usable

WHEN WILL I GET MY FINISHED PRODUCT?

When Will My Finished Product Ship?

How Long Does It Take For The Lab To Make My Product?

I Still Have Not Received My Final Product

Tracking # Says Package Was Delivered But I Did Not Get It

Need My Shipping Tracking #

MY PRODUCT DOES NOT FIT OR WRONG

My Final Product Does Not Fit Correctly, What Should I Do?

QUESTIONS ABOUT REORDERING

Do I Qualify For A Reorder?

How Do I Know If My Molds Are Still On File?

Why Didn't I Get 35% Off My Reorder?

What If My Molds Are NOT On File?

REFUNDS

How Do I Request A Refund?

100% Satisfaction Guarantee

30 Day Warranty Program

If AFTER you have read the FAQ's and still require further assistance please contact us BELOW and provide your order #, name, address and email along with a detailed message so we can be of service.

WE ARE OPEN MONDAY - FRIDAY 8AM TO 4PM (CST)

EMAILS & CALLS MONDAY - FRIDAY ARE RESPOND TO WITHIN 24 HOURS.

REQUESTS FROM SATURDAY AND SUNDAY ARE REPLIED TO IN THE ORDER OF RECEIPT & AS SOON AS POSSIBLE THROUGHOUT THE WORK WEEK.

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