Frequently Asked Questions

TEETH GRINDING

SPORTS MOUTH GUARDS

USING YOUR FSA OR HSA

ARE THE PRODUCTS BPA FREE?

WHY ARE YOU SO MUCH CHEAPER?

ESSIX RETAINERS

TEETH WHITENING TRAYS

HOW LONG DOES THE KIT LAST?

WHAT IS THE PUTTY MADE FROM?

HOW DO I CLEAN MY RETAINER / GUARD?

ADDITIONAL FAQ'S

QUESTIONS ABOUT MY ORDER

  • Has My Order Shipped? VIEW
  • I Didn't Get An Order Confirmation VIEW
  • I Didn't Get A Shipping Tracking # VIEW
  • How Do I Check If My Impressions Were Received? VIEW
  • I Got An Email Asking If I Received My Order, What Is This? VIEW
  • My Account Password Is Not Working VIEW
  • My Account Does Not Show My Order VIEW

SHIPPING

  • Shipping For International Customers VIEW
  • I Didn't Get A Return Shipping Label - USA Customer VIEW
  • I Didn't Get A Shipping Tracking # VIEW
  • When Will My Finished Product Ship? VIEW

TAKING IMPRESSIONS

  • Step By Step Impression Instructions VIEW
  • Is There A Video I Can Watch? VIEW
  • What Does A GOOD Impression Look Like? VIEW
  • What Does A BAD Impression Look Like? VIEW
  • I Need More Impression Supplies, Are They Free? VIEW

SENDING IN IMPRESSIONS

  • How Do I Check If My Impressions Are Good? VIEW
  • I Emailed A Picture Of My Impression And Have Not Heard Back Yet VIEW
  • Do I Keep My Impression On The White Tray? VIEW
  • Told To Send In Impressions, But Got An Email Saying They Are Not Usable VIEW

WHEN WILL I GET MY FINISHED PRODUCT?

  • When Will My Finished Product Ship? VIEW
  • How Long Does It Take For The Lab To Make My Product? VIEW
  • I Still Have Not Received My Final Product VIEW
  • Tracking # Says Package Was Delivered But I Did Not Get It VIEW
  • Need My Shipping Tracking # VIEW

QUESTIONS ABOUT WHITENING TRAYS AND GELS

  • My Whitening Trays & Gel Did Not Come With My Impression Kit VIEW
  • My Gums Are Burning From The Bleaching Gel VIEW

SENDING IN OWN MOLDS

  • Can I Send In & Use My Own Molds? VIEW

PRODUCT NOT FITTING / WRONG

  • My Final Product Does Not Fit Correctly, What Should I Do? VIEW

REFUNDS

  • How Do I Request A Refund? VIEW
  • 100% Satisfaction Guarantee VIEW
  • 30 Day Warranty Program VIEW

GENERAL QUESTIONS

  • How Long Does This Process Take? VIEW
  • How Do I Place An Order? VIEW
  • What does The $30 RUSH Fee Offer? VIEW
  • How Do I Get An Impression Kit? VIEW
  • Is The US Post Office The Only Shipping Method Used? VIEW
  • What Is SportingSmiles Address? VIEW
  • Does SportingSmiles Straighten or Move Teeth? VIEW
  • Can SportingSmiles Put A FAKE Tooth In A Retainer? VIEW
  • Why Must I Be 16 Years Or Older To Use These Products? VIEW
  • Can I Make A Retainer From My Plastic Retainer? VIEW

QUESTIONS ABOUT REORDERING

  • Do I Qualify For A Reorder? VIEW
  • How Do I Know If My Molds Are Still On File? VIEW
  • Why Didn't I Get 35% Off My Reorder? VIEW
  • What If My Molds Are NOT On File? VIEW
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