Frequently Asked Questions

Teeth Grinding FAQ

Q: How do I choose between an upper or lower night grinding guard?

A: Most people prefer an upper guard over a lower guard. The upper night grinding guard comes into less contact with your tongue making it more comfortable. Some of our customers feel that the lower is easier to sleep with. Both provide that same protection and is a matter of preference.

Q: How do I pick which night grinding guard will work best for me?

A: The most important part of picking a night grinding guard is understanding your type of bruxism. Some guards are designed to prevent teeth from grinding, others from clenching or a combination of both. 

Soft Night Guard: This guard is constructed with 3mm of a flexible, soft comfortable material. This night guard works well for teeth clenching and light grinding. Single Layer Hard Night Guard: This guard contains 1mm of dense protective material. This night guard is designed for people with light grinding that prefer a thinner less bulky solution. 

Dual Laminate Night Guard: This guard is 3mm thick and combines 1mm of soft inner material and a 2mm harder exterior. This guard is designed for heavy grinding and moderate clenching. 

Hard Flexible Night Guard: This guard offers maximum protection with 3mm of extremely dense material, but is still flexible. This night guard is designed for severe night grinding and strong clenching.

Q: How long will my new night guard last?

A: It can last from 2-5 years or as little as 6 months. It is dependent upon the severity of your grinding, and type of night guard chosen.

Essix Retainer FAQ

Q: What is the difference between Essix and Essix Plus?

A: Both materials are made by Essix. Essix standard material has been around for 20+ years. It was the standard in the industry. Essix Plus is there newest material. It is more durable than the standard Essix material. The Essix Plus is less likely is to crack or break as easily. Essix Plus is also more stain resistant and will not yellow in time as the standard material can.

Q: How long does retainer last?
A: This is different for all people. If you have a gap in your tooth it can cause a week point for the retainers. You want to be careful and use two hands when removing retainers to prevent them from twisting. 

Sports Mouthguard FAQ

Q: What size mouthguard do I need? 3mm or 6mm?

A: A 3mm sports guard is designed for little contact sports like soccer, basketball, and baseball. For direct contact sports or sports that involve a stick (rugby, MMA, football, hockey) we recommend a 6mm mouthguard.

Q: Do you offer Team discounts on Mouthguards.

A: Yes, if ordering more than 5 mouthguards we can offer a discount. Call or email to discourse your design and pricing.

Q: How do I get a custom design Mouthguard?

A: Not all designs are possible on a mouthguard. You have a small area to work with the not all layout will work. If you have a custom mouthguard idea, please contact us to see if it will be possible.

Teeth Whitening FAQ

Q: Can I get 22% gel instead of 35% whitening gel?

A: Yes, when you return the impression kit just note on the return card that you prefer 22% and we will make the switch for you.

Q: My gums turned a little white after teeth whitening?

A: This happens if you put too much whitening gel it the whitening trays. It will only last for a few minutes. You only want to put in .5ml or less per whitening tray.

Q: How long does the teeth whitening gel last?

A: Our whitening gel has a 2-years self-life. You want to store the whitening gel at or below room temperature away from direct sunlight. Refrigeration can be used to extend the life of the gel. If the gel gets to hot it will become liquid and will be unusable.


General FAQ

Q: How long will it take for me to receive my dental appliance?

A: As soon as your impression is received, it will take approximately 10 business days before your new appliance is completed and shipped. International shipping can be a lengthy process. Please be patient when ordering internationally.

Q: Can I order your product for a child?

A: We don't recommend anyone under the age of 16 ordering from SportingSmiles. Our products are designed for adults who have their permanent teeth.

Q: How do you reorder?

A: SportingSmiles keeps all impressions on file for 1 year of the order date. If you would like to reorder Its best to email us at [email protected] or call at 262-290-2396 so that we can confirm we still have your impression.

Q: Can I use my FSA debit card or HSA card?

A: Yes, you can use your Flexible spending account or HSA account on our website. You can use it as a normal credit card. If your FSA or HSA requires a more detailed invoice please let SportingSmiles know and we can email you one.

Q: What if I mess up on my impression?

A: If the impression material hardens or the impression doesn't come out well contact us and we will send you out a replacement putty free of charge, the tray is reusable. If the kit is sent in and the impression(s) were bad it would be a 15$ charge to cover shipping you another impression kit to you.

Q: How long do I have to send back the impression kit?

A: The putty will last over 2 years. SportingSmiles will make your product no matter how long it takes for us to receive the kit back.

Q: Are your products BPA Free?

A: All our products (retainers, night guards, and mouthguards) are BPA, BPS, DEHP, and latex free

Q: What is the impression putty made from?

A: VPS (Vinyl Polysiloxane). The putty is FDA approved and the MSDS is available on request.

Q: Do you ship internationally?

A: Yes, we ship worldwide and it’s only 15$ extra to Canada and 25$ for all other International orders. Our prepaid postage will only work in the United States, you have to simply mail your impressions to us at your cost.

Q: Why is SportingSmiles so much cheaper than my dentist?

A: To purchase a typical night grinding guard in the past, your dentist would have to take an impression at his office, and send it out to a dental laboratory for construction. This requires using valuable office time which needs to be incorporated into the price of the guard. Because we operate our own laboratory and are using a self-impression method we are able to dramatically reduce the cost of your night guard.

Q: What Expedited Order (RUSH) includes?

A: Expedited orders will include upgrading shipping for first class mail to priority mail and rushed from 2 weeks in the lab to 1 week in the lab. The normal turnaround time is less than 2 weeks if returned right away.

Q: Is there any guarantee with SportingSmiles?

A: SportingSmiles offers a 30-day satisfaction guarantee. If you are unhappy with your dental appliance we will create a new one for you free of charge. We only ask that you return the original appliance to us. Our goal is to achieve a 100% customer satisfaction rating and make sure that your experience with SportingSmiles is a positive one.

Q: How do I clean my dental appliance?

A: We recommend freshguard. It can be purchased at most drug stores, box stores, or online. It cost about 5-6$ and includes 24 cleaning packets. We have a video showing how it works here.



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