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Your worst fear comes true when you pull off your retainer and you hear a “snap”. Looking down in the palm of your hand your retainer has a visible crack rendering it almost useless. You spent time and money getting your teeth into the perfect position and now they are in danger of shifting back. You need a set of emergency retainers and quick! How do you get them and how much does it cost?
Sporting Smiles has been in business since 2009, crafting overnight retainers for over one million customers. There isn’t a story that we haven’t heard. Whether it was losing your retainers in the trash, watching your dog chew them up, or having a sibling snap them in half, we know it’s next to impossible to keep your retainers safe at all times. When you do need emergency retainers, Sporting Smiles offers a few options for you.
Sporting Smiles cannot control the post office or processing times for our mailing partners. Delays at shipping centers are out of the control of Sporting Smiles and we cannot speed it up. We can open a case for your order and put in claims for you if your shipment is lost or severely delayed due to the post office. Contact our customer service by email at [email protected] or give us a call at (262)-290-2396 to speak to our service team who will be happy to look into your order. Be prepared and have the name for the order and your order number to speed up the process.
Emergency Retainers: 6-7 Business Days Guaranteed
This option is the fastest way to receive replacement retainers. Your emergency retainer impression kit will be sent to you using overnight shipping. You must complete the impressions the day you receive your kit and have them approved by our customer service team for the 6-7 day guarantee to work. Take your impressions and send them directly to [email protected] with the subject title “EMERGENCY RUSH ORDER” for them to be approved quickly, you should call our customer service team too to let them know you’ve sent an email. (262-290-2396) Once your impressions are approved, send them back to us in the prepaid Sporting Smiles impression box. It will get to us within two days. Our expert dental lab technicians will move your overnight retainers to the front of the line and will craft them within two days. Once completed, we’ll ship your emergency retainers back to you and you’ll receive them within two days. Overall, this order will take 6-7 business days to complete. It’s the quickest way to receive replacement retainers for when you lose or crack your other set! For more info on emergency retainers or to order them use this link: Emergency Retainers | Sporting SmilesRush Order: 7-10 business days
When you need your retainers fast, and would like to receive priority shipping and speedy work in our dental lab we offer Rush Orders. This option will give your shipping priority shipping where you’ll receive your Sporting Smiles impression kit within 2-3 days. When you receive your impression kit be sure to send us photos of your impressions via email for us to approve them. Do not send us the impressions before we approve them as it can delay the entire process by a week if we receive bad impressions. Once we receive your impressions from priority mail (2-3 days) our lab will put your retainer order in the priority section which means they will be crafted within 5 days. You must complete your impressions and have them approved by Sporting Smiles for your Rush Order to fit within the 7-10 business day timeframe. Rush orders are an excellent second-tier in receiving emergency retainers.Standard Order: FREE SHIPPING – 12-14 business days
Sporting Smiles is proud to offer free shipping on our standard orders. You’ll receive your impression kit within 3-5 business days. Once your impressions are completed and approved by our customer service team they will then enter our dental lab. Our expertly trained staff will hand-craft your premium retainers for half the cost of the dentist all while you relax from the comfort of your home. Lab processing time for standard orders typically ranges from 6-10 business days. If you need emergency retainers, we suggest selecting either the Emergency Rush Order or the Rush Order. The best way to be prepared for when disaster strikes are to have a backup retainer in place. When ordering from Sporting Smiles, you can receive a backup set of retainers for you to keep in emergencies. It’s the quickest way to have overnight retainers in hand when something goes wrong.Sporting Smiles cannot control the post office or processing times for our mailing partners. Delays at shipping centers are out of the control of Sporting Smiles and we cannot speed it up. We can open a case for your order and put in claims for you if your shipment is lost or severely delayed due to the post office. Contact our customer service by email at [email protected] or give us a call at (262)-290-2396 to speak to our service team who will be happy to look into your order. Be prepared and have the name for the order and your order number to speed up the process.
