100% Satisfaction Guarantee
Our goal is simple…
To Provide High-Quality Orthodontic Products at Affordable Prices!
Which is why we are proud to provide a 100% Satisfaction Guarantee!
If our customers are dissatisfied with the quality or fit of their New, Custom Essix or Essix Plus Retainers, Teeth Grinding Guards, Athletic Guards or Whitening Trays we will address the issue, fix the problem or remake their product.
We are so confident in our products, and have lots of great reviews to prove it, that anyone who chooses Sporting Smiles for their orthodontic products will find that we exceeded their expectations.
IMPRESSION TAKING:
- If you experience issues taking your impressions and need additional putty or trays, we are more than happy to ship our customers more for FREE!
- Please email us with your name, order # and request for additional putty and/or trays to: [email protected]
BEFORE YOU SEND BACK YOUR IMPRESSIONS:
- Take a picture of your impression and email it to us so our lab technician can verify it is usable to: [email protected]
- If we receive your impression and it is NOT usable, we CANNOT make a Perfect-Fit Product.
- If you did NOT email us a picture, we will not be able to provide you with more supplies for FREE.
- You will be required to start over by purchasing a new kit at a discounted price of $15.
- Our #1 goal is to get a good impression from you the first time which is why we put these check points in place.
ACTIONS WE TAKE:
- We gather your stone mold created by SportingSmiles.
- We compare your findings to the mold.
- We call you to discuss & resolve the problem.
- We determine if it is best to remake another guard using your existing mold or to send you a replacement impression kit for FREE and start over to get a perfect-fit.
30 DAY PERFECT FIT WARRANTY:
SPORTINGSMILES WARRANTY POLICY:
Customers who are interested in a warranty must contact SportingSmiles customer service via phone or email within 30 days of receiving their final product.
During the initial contact of a warranty, the customer must send photos or videos of their product for a warranty check to [email protected]
Customers will need to include their name, order number, and describe the issue in detail.
Please allow up to 48-72 hours for customer service to process the email and respond about the warranty claim.
Once a solution has been reached or a new impression kit has been sent, the customer has 90 days to complete the warranty or else the warranty claim will be closed.
REFUND PROCESS:
- For a refund to be completed, follow these steps:
- Return all unused materials such as putty and trays.
- Return all finished products (e.g. retainer, guard, whitening trays) including case, gels and other items.
- Return all of the above items to Sporting Smiles in the box which provided you with impression materials.
- A pre-paid return label is provided in every box.
- If there is NOT a pre-paid label, please contact us via email and we will issue you one to print off and attach.
- We can ONLY refund you for the final product when all unused supplies and final products are returned to our facility.
- Refunds are ONLY GIVEN within 6 months after the original order date.
Once impressions are received and in the SportingSmiles lab being processed and if a refund if requested, you will get 50% of the order value back due to our team partially making your product. - Refunds will be given minus $15 to cover shipping and impression supplies.
- Orders with priority status that are refunded will be charged $25 to cover premium shipping costs.
- International Shipping is not refunded.
We work hard to make sure that all our customers have a positive experience with SportingSmiles. Please let us know if there is anything, we can do to keep you smiling!
