100% Satisfaction Guarantee
Our goal is simple. We want to provide you with a superior guard at a reasonable price. If you are dissatisfied with the quality or the fit of your new mouth guard, we will address any problem, and remake the product if necessary. We are confident that you will find our guards will meet or surpass your expectations.
Satisfaction Guaranteed Policy: If you have issues with your impression and let us know by phone or email, we will send you extra putty and tray for no charge. If we receive the impression and our lab tech feels that we can't use it to make a quality product, we can send you another kit for $15. The $15 covers the shipping and handling charges for the new kit.
If the guard has an issue with fit, please contact us immediately and provide as much information as possible. We will then look at your impression and the stone model that we created. Lastly, we will determine if it is best to recreate another guard using the existing materials or to send you a replacement kit and start again.
Refund Policy:After the new guard is shipped and if there is still issues we will continue to work with you if you like, but if you don't want to continue to work with us we would gladly offer a refund, less $15 to cover the shipping and handling of the kit. We will need you to return the product back to us before a refund can be issued. The return label in the kit can be used to return the kit back to SportingSmiles. Refunds can only be given out 6month after the orginal order date.
We work hard to make sure that all our customers have a positive experience with SportingSmiles. Please let us know if there is anything that we can do better.